SpinEmpire Privacy Policy

At Spin Empire, we are committed to protecting your personal data and respecting your right to privacy. This SpinEmpire Privacy Policy explains how we collect, use, store and safeguard the information you share with us when you visit spinempire.com, register an account, play games or contact our support team. By using our platform, you agree to the practices described below.

Who We Are

Our casino services are provided under the operating structure described in our Terms and Conditions. Gambling services at Spin Empire are provided by GBL Solutions N.V., registered in Curacao under company number 155090, operating under an eGaming licence issued by the Curacao Gaming Authority, licence No. OGL/2024/589/0556. Card purchases may be processed by G2A.COM Limited acting as merchant of record. When you play at SpinEmpire, we act as the data controller responsible for your personal information in connection with these services.

Information We Collect

We gather several categories of information from you in order to provide, secure and improve our services. Here at Spin Empire, we collect:

• Registration data, including your full name, date of birth, address, email address and telephone number, provided when you create a SpinEmpire account or request a SpinEmpire casino login.
• Identity verification documents such as a passport or driving licence copy, a redacted copy of the card used for deposits, bank statement screenshots, utility bills and, where requested, a selfie holding your ID. We collect these documents to comply with our KYC obligations.
• Financial information relating to your deposits and withdrawals, including the payment method used, transaction amounts and any crypto wallet addresses you provide.
• Gaming activity data, including bets placed, games played, session duration, bonus usage and loyalty club progress.
• Technical data such as your IP address, browser type, device identifiers, operating system and geolocation information used to apply the restricted countries list and to detect VPN usage.
• Communications you send us through live chat, email, our contact form or our Telegram channel.

How We Use Your Information

We use the data we collect for the following purposes:

• To open and administer your account, process your SpinEmpire deposit and SpinEmpire withdrawal requests, and verify your identity before releasing payouts.
• To comply with our legal and regulatory obligations under Curacao law, including anti-money laundering checks and responses to requests from the Curacao Gaming Authority.
• To calculate and credit loyalty club XP, rank rewards, cashback and welcome bonuses, including the SpinEmpire bonus code promotions and Bonus Shop coins.
• To detect fraud, multiple accounts, chargebacks and prohibited use of VPNs or proxy services.
• To communicate with you about your account, transactions, promotions and changes to our policies.
• To improve our website, mobile browser experience and downloadable app, and to analyse traffic and engagement with our games and providers.
• To respond to support requests sent to our live chat, [email protected] or [email protected] addresses.

Legal Basis for Processing

We process your personal data on the basis of contractual necessity, to perform the services you request when you use our platform; legal obligation, to meet licensing, tax and anti-fraud requirements; and legitimate interest, to prevent abuse of our bonuses and protect our systems. Where applicable, we also rely on your consent, for example when you subscribe to marketing communications or our Telegram channel.

Cookies and Tracking Technologies

Our SpinEmpire platform uses cookies and similar technologies to remember your session, language preference among our twelve localisations, and your progress within promotions such as the Bonus Map or Missions. You can manage cookie preferences through your browser settings, although disabling certain cookies may limit functionality, including your ability to complete a SpinEmpire casino login or access saved game history.

Sharing Your Information

We do not sell your personal data. We may share information with:

• Payment providers such as Visa, Mastercard, Interac, MiFinity, Zimpler, Skrill, A1 Magenta 3, G2A Pay and cryptocurrency processors, solely to complete your transactions.
• Game providers listed on our platform, where necessary to operate specific titles, verify eligibility and apply their own country restrictions.
• Regulatory authorities, including the Curacao Gaming Control Board, where required by law or licence conditions.
• Professional advisors, auditors and fraud prevention services engaged to protect our operations.
• Law enforcement agencies when we are legally compelled to disclose information, or when investigating suspected fraud, chargebacks or breaches of our Terms and Conditions.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, accounting and anti-money laundering obligations. Verification documents submitted for KYC purposes are retained in accordance with Curacao licensing requirements. If your account is closed due to failure to provide requested documents within 30 calendar days, or due to confirmed misuse of our services, we may retain relevant records as permitted by law.

International Data Transfers

Because we operate across multiple jurisdictions, including Germany, Austria, Switzerland, Italy, Denmark, Greece, Canada, Australia and New Zealand, your information may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure that any such transfer is protected by suitable safeguards.

Your Rights

Depending on your location, you may have rights to access, correct, delete or restrict the processing of your personal data, and to object to certain uses of it. You may also request a copy of the information we hold about you. To exercise these rights, you can contact our support team at [email protected]. We will respond to legitimate requests within a reasonable timeframe, subject to our verification and legal retention obligations.

Account Closure and the Take a Break Setting

If you activate the Take a Break self-exclusion setting, any pending withdrawal request is automatically cancelled, and we continue to retain your account data in accordance with this policy until any applicable retention period expires.

Security Measures

We at SpinEmpire implement technical and organisational measures designed to protect your personal data against unauthorised access, alteration, disclosure or destruction. These include encrypted data transmission, restricted internal access to sensitive records and secure storage of KYC documents submitted through our site or sent to [email protected]. While we take data protection seriously, no system can guarantee absolute security, and we encourage you to use strong passwords and keep your login credentials confidential.

Restricted Jurisdictions and Compliance

Our services are not directed at residents of countries listed in our restricted countries policy. If you access Spin Empire from a restricted territory, your account may be suspended, and related deposits and bets may be cancelled. Individual game providers may apply additional country-specific restrictions beyond our general list.

Marketing Communications

With your consent, we may send you information about SpinEmpire bonus codes, welcome offers, tournaments and loyalty club updates. You can withdraw this consent and unsubscribe at any time through the link provided in our emails or by contacting our support team directly.

Children's Privacy

Our services are intended exclusively for adults who meet the minimum legal age for gambling in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of our platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, please contact us at [email protected], through our 24/7 live chat, our contact form, or our Telegram channel. For verification-related enquiries, please write to [email protected].